Shipping policy
Do you ship worldwide and what does shipping cost?
Yes, we ship worldwide. Shipping is free for you – both within the US and internationally. No additional shipping costs will be charged.
Discreet & private shipping
Your privacy is our top priority. All orders are shipped in neutral packaging — without any reference to "Femtiva" on the shipping label or return address.
How long does delivery take?
Processing time: All orders are processed within 3–6 business days after receipt of payment. No processing or shipping takes place on weekends or public holidays.
Delivery times (from shipment):
- USA: 7–12 business days
- Canada: 7–12 business days
- Australia: 7–12 business days
- Germany & EU: 7–12 business days
- Switzerland: 7–12 business days
- Latin America: 15–30 business days
- Other countries: 15–30 business days
The stated delivery times are estimated and may vary in individual cases. The delivery period is calculated from the date your order is shipped.
Shipment tracking
As soon as your order has been shipped, you will automatically receive an email with your tracking number. If you do not receive an email or the tracking link does not work, please contact us at info@femtiva.com
Unexpected delays
In rare cases, delivery may take longer (e.g., due to public holidays or unforeseen events). If your shipment arrives late, please contact our customer service team – we will work with you to find a solution.
Support
Our customer service team is available around the clock at info@femtiva.com