Terms of service
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Fundamental Provisions
(1) The following Terms and Conditions apply to all contracts that you conclude with us as the provider (Orzonta) via the website femtiva.com. The customer’s deviating terms and conditions shall not be accepted unless expressly agreed to in writing.
(2) For the purposes of these provisions, a consumer is any natural person who enters into a legal transaction for purposes that cannot be attributed to their commercial or self-employed professional activity. An entrepreneur is any natural or legal person who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
§ 2 Conclusion of the Contract
(1) The subject matter of the contract is the sale of goods.
(2) By listing a product on our website, we submit a binding offer to conclude a contract on the terms stated in the product description.
(3) The contract is concluded via our online ordering system as follows: The desired products are placed in the shopping cart. The shopping cart can be accessed and amended at any time using the button in the navigation. After entering your personal data and the payment and shipping information, the order details are displayed as a summary.
If you use an instant payment system (e.g., PayPal, Klarna, Amazon Pay, Sofort, or giropay) as the payment method, you will either be directed to the order summary page in our online shop or forwarded to the website of the provider of the instant payment system. If you are forwarded, you will make the relevant selection or enter your data there. Finally, the order details will be displayed to you as an order summary.
Before submitting the order, all details may be reviewed again, amended, or the order may be cancelled. By clicking the order button (e.g., “place order with obligation to pay,” “buy,” or “pay now”), you make a legally binding declaration accepting the offer, whereby the contract is concluded.
(4) Order processing and the transmission of all contractually relevant information are carried out by email, partly by automated means. You shall ensure that the email address provided is correct and that receipt is not prevented by spam filters.
(5) After the order has been completed, cancellation or modification is no longer possible, as orders are automatically processed and handed over for dispatch immediately after receipt of payment. Therefore, please check your details carefully before completing the purchase.
§ 3 Payment methods
(1) If PayPal is selected, payment processing shall be carried out via PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. Further information can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
(2) If Stripe is selected, payment processing shall be carried out via Stripe Payments Europe Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. Further information can be found at https://stripe.com/de.
(3) If Klarna is selected, payment processing shall be carried out via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Further information can be found at https://www.klarna.com/de.
§ 4 Right of retention, retention of title
(1) You shall have a right of retention only insofar as your claims arise from the same contractual relationship.
(2) The goods shall remain our property until the purchase price has been paid in full.
§ 5 Warranty
(1) The statutory rights relating to liability for defects shall apply.
(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us of any complaints as soon as possible. Failure to do so shall have no effect on your statutory warranty claims.
(3) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation shall be deemed agreed only if we informed you of it before you submitted your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.
(4) Please inspect your delivery immediately upon receipt. In the event of damage, manufacturing defects, or incorrect delivery, please contact us immediately on the same day with meaningful photographs of the packaging and the product so that we can review the case.
§ 6 Choice of law
(1) German law shall apply. For consumers, this choice of law shall apply only insofar as the protection granted by mandatory provisions of the law of the country in which they reside is not withdrawn (favourability principle).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply.
II. Customer information
1. Seller’s identity
Orzonta
Martin-Luther-Straße 11 (This is not a return address)
87527 Sonthofen
Germany
E-mail: info@femtiva.com
VAT identification number: DE357107333
Alternative Dispute Resolution: The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.
We are not obliged to participate in dispute resolution proceedings before consumer arbitration boards.
2. Information on the Formation of the Contract
The technical steps for concluding the contract, the conclusion of the contract itself, and the options for correcting errors are carried out in accordance with the provisions of § 2 of our General Terms and Conditions (Part I).
3. Contract Language, Storage of the Contract Text
3.1 The language of the contract is German.
3.2 We do not store the complete contractual text. Before submitting the order, the contractual details can be saved using the browser's print function. After receipt of the order, the order details, the information legally required for distance contracts, and the General Terms and Conditions will be sent to you by email.
4. Essential Characteristics of the Goods
The essential characteristics of the goods can be found in the respective offer.
5. Prices and Payment Terms
5.1 The prices stated are total prices including all taxes.
5.2 No shipping costs are charged.
5.3 The available payment methods are indicated on our website or in the respective offer.
5.4 Unless otherwise stated, payment claims are due immediately.
6. Delivery Terms
6.1 The delivery terms and estimated delivery times can be found on our website in the respective offer.
6.2 If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the goods during shipment passes to you only upon delivery to you, irrespective of whether the shipment is insured or uninsured. This does not apply if you independently commission a carrier not designated by us or another person appointed to carry out the shipment.
6.3 If a shipment is returned to us due to an incorrect or incomplete delivery address, failure to collect it within the storage period, or refusal to accept it, the following shall apply: If the customer nevertheless wishes to receive the product, we will provide a one-time free replacement shipment, provided that the correct address is confirmed within 7 days of our notification. If the customer does not wish to have the product redelivered, a processing fee of €9.99 will be retained. If we do not receive a response within 7 days, we reserve the right to consider the order cancelled.
7. Statutory liability for defects
7.1 Liability for defects is governed by Section 5 of our General Terms and Conditions (Part I).
7.2 As a consumer, you are obliged to inspect the goods immediately upon receipt for completeness, obvious defects, and transport damage. If you discover any damage or deviation, you must notify us of this in writing immediately after delivery, enclosing photographs of the damage.
7.3 To the extent that a characteristic of the goods deviates from the objective requirements, the deviation shall be deemed agreed only if we informed you of it before you submitted your contractual declaration and the deviation was expressly and separately agreed.
8. Return Conditions for the 60-Day Results Guarantee
8.1 Our products are sealed hygiene and intimate products. For health reasons, returns are generally excluded pursuant to Section 312g(2) no. 3 of the German Civil Code (BGB). The goods may be tested exclusively for their intended use in accordance with the enclosed instructions.
8.2 A prerequisite for claiming the 60-Day Results Guarantee is consistent use for at least 60 days in accordance with the enclosed instructions.
8.3 Exclusion criteria for a return:
- Visible signs of wear beyond the intended application.
- Dirt, stains, or strong odors.
- Mechanical damage or improper use.
- Incomplete returns where essential accessories are missing (e.g., charging cable).
8.4 If a returned product shows signs of use beyond its intended application, we reserve the right to retain compensation for diminished value of up to 100% of the purchase price or to reject the return.
8.5 Returns are permitted exclusively with prior approval from our customer service. You may obtain a return address and return number exclusively through our customer service at info@femtiva.com. Unauthorized returns—that is, returns without prior approval, without a return number, and without a return address provided by us—will not be accepted, refunded, or returned at the sender’s expense. The customer shall bear all costs arising from an unauthorized return (including shipping costs, tracing requests, and reshipment).
8.6 Provided that all requirements pursuant to Sections 8.1 to 8.5 have been met and no noticeable results have been achieved after 60 days of consistent application, we will find a fair solution together with you. The nature and scope of the solution shall be at Orzonta’s discretion.
8.7 Digital content included in the delivery (e.g. e-books, instructions, digital guides) will be made available to the customer immediately after purchase. By making the purchase and agreeing to these General Terms and Conditions, you expressly agree that the provision of the digital content shall begin immediately. Pursuant to Section 356 (5) of the German Civil Code (BGB), your right of withdrawal for this digital content shall thereby expire. In the event of withdrawal or a refund, compensation for the value of digital content already made available will be deducted from the refundable amount.
8.8 The return process shall take place exclusively in the following order: (1) contacting our customer service, (2) receiving a return number and return address, (3) secure packaging in the original packaging, (4) shipping to the address provided. Returns without a return number will not be processed.
8.9 If the customer refuses to accept the shipment without a valid reason or if a parcel is returned to us because it was not collected, the costs of shipping to and from the customer, as well as a processing fee, will be deducted from the purchase price. Digital content already made available will also be deducted from the refund amount.
9. Customer-friendly General Terms and Conditions & continuous improvement
9.1 Our General Terms and Conditions are designed to provide you with a transparent, fair, and secure shopping experience. We attach great importance to ensuring that our General Terms and Conditions are written in a clear and customer-friendly manner. We reserve the right to request images or videos as evidence.
To provide you with the best possible service, we regularly revise and update our General Terms and Conditions so that they always comply with current legal requirements and reflect our high service standards.
If you have any questions about our terms and conditions, our customer service team is available at info@femtiva.com at any time.
Last updated: 09.08.2026